bd178 Responsible
Gaming Policy

Our Commitment to Safe Play

At bd178, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe gambling should be a form of entertainment, not a source of financial stress or personal harm. Every feature we build, every promotion we offer, and every policy we enforce is designed with your long-term wellbeing in mind.

bd178 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We understand that our platform reaches a wide audience, and we take seriously our responsibility to ensure that every player on bd178 has access to tools and information that help them stay in control.

Our responsible gaming framework is built on four principles: prevention (stopping problem gambling before it starts), protection (safeguarding at-risk players with practical tools), support (providing clear, compassionate pathways to help), and transparency (being honest about the risks associated with gambling).

bd178 regularly reviews and updates its responsible gaming policies in line with industry best practices. If you have suggestions on how we can improve our responsible gaming tools or resources, please contact our support team at [email protected].

Age Restriction & Verification

bd178 operates a strict 18+ only policy across all products, including casino games, live dealer tables, sports betting, and slots. Gambling by anyone under the age of 18 is strictly prohibited on this platform. This policy is non-negotiable and is enforced at the point of registration and through ongoing account verification.

All new players registering on bd178 are required to confirm that they are aged 18 or above. During the KYC (Know Your Customer) verification process, players must submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms their date of birth.

Protecting minors in your household: If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. Additionally, never share your bd178 login credentials with anyone, including family members. Your account is for your personal use only and it is your responsibility to keep your login details secure.

Problem Gambling Self-Assessment

Identifying problematic gambling behaviour early is one of the most effective ways to prevent harm. The questions below are adapted from internationally recognised screening tools used by gambling support organisations. Read each question honestly and reflect on your gambling habits over the past 12 months.

Responsible Gaming Tools

bd178 provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools can be accessed directly from your account settings under the "Responsible Gaming" section. You do not need to contact support to activate most of these tools — they are self-service by design to ensure maximum accessibility.

• 1

  Access Your Account Settings

  Log in to your bd178 account and navigate to the Account Settings menu in the top-right corner of the screen.

• 2

  Select "Responsible Gaming"

  Find the dedicated Responsible Gaming section within your account settings. All safety tools are grouped together for easy access.

• 3

  Choose and Configure Your Tools

  Select the tools you wish to activate — deposit limits, loss limits, session reminders, time-out, or self-exclusion — and set your preferred thresholds or durations.

• 4

  Confirm and Save

  Confirm your selections. Restrictive limits (reductions, time-outs, self-exclusion) take effect immediately. Increases to existing limits are subject to a mandatory 7-day cooling-off period.

• 5

  Contact Support If Needed

  If you encounter any difficulty activating a responsible gaming tool, or if you require immediate account suspension, contact our 24/7 support team at [email protected]. We will action your request without delay.

Deposit & Loss Limits

Financial limits are among the most practical tools available to help you maintain control over your gambling spend. bd178 allows you to set limits on both deposits (the amount you can add to your account) and losses (the net amount you can lose) across daily, weekly, and monthly periods.

Deposit limits apply to all payment methods accepted by bd178, including bKash, Nagad, Rocket, Upay, and bank transfers through BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. Once a deposit limit is reached for the current period, any further deposit attempts will be declined until the period resets or a valid (post-cooling-period) increase takes effect.

Loss limits work by tracking your net gaming losses — total amount wagered minus total winnings — across all games on the platform. When you reach your loss limit for the active period, you will be unable to place further real-money bets until the period resets. You will still be able to log in, view your account, and process any pending withdrawals.

Self-Exclusion & Time-Out

If you feel that your gambling is getting out of control and you need a more decisive break, bd178 offers both short-term time-out and long-term self-exclusion options. These are the strongest tools in our responsible gaming toolkit, and we make them available to every player unconditionally.

Time-Out

A time-out is a temporary account suspension lasting between 24 hours and 30 days. During a time-out, your account is fully locked — you cannot log in, deposit, place bets, or receive promotional communications. Time-out periods are fixed once activated and cannot be shortened. Available time-out durations are:

• 24 hours
• 7 days
• 30 days

Self-Exclusion

Self-exclusion is a longer-term commitment to stop gambling on bd178. It is designed for players who recognise that they need a sustained period away from the platform. Available self-exclusion periods are:

• 6 months
• 1 year
• 3 years
• Permanent (indefinite, with no automatic reinstatement)

During a self-exclusion period, bd178 will suppress all promotional emails, SMS messages, and bonus offers associated with your account. Any account balance at the time of self-exclusion remains in your account and is available for withdrawal. Pending withdrawals will continue to be processed normally via your registered bKash, Nagad, or bank details.

To activate self-exclusion immediately, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team at [email protected] and request an immediate account suspension.

Protecting Vulnerable Players

bd178 recognises that certain individuals may be more vulnerable to gambling-related harm, including people experiencing financial hardship, those with mental health conditions, individuals recovering from addiction, or players who are under sustained personal stress. We take additional care to identify and support vulnerable players.

Our customer support team is trained to recognise signs of distress or problematic gambling behaviour in player interactions, including unusual deposit patterns, requests to reverse self-exclusions, or communications indicating financial or emotional difficulty. When such indicators are identified, our team is empowered to proactively offer responsible gaming tools and support resources.

Markers of harm we monitor include:

• Rapidly escalating deposit frequency or amounts over a short period
• Depositing immediately after a loss with no break in between
• Attempting to deposit after a self-imposed limit has been reached
• Contacting support to request limit increases within the cooling-off window
• Expressing distress, frustration, or desperation in support interactions
• Patterns of late-night or very long uninterrupted gaming sessions

bd178 does not use these markers to penalise players. They exist solely to trigger welfare checks and ensure that players who may be struggling are offered appropriate support in a compassionate, non-judgmental manner.

Getting Help & Support Resources

If you believe gambling is having a negative impact on your life or the lives of people close to you, please reach out for help. You do not need to be in a crisis to ask for support — early intervention is the most effective form of help. Below are ways to get support through bd178 and through external organisations.

Contact bd178 Support

Our responsible gaming team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays. Support is available in English via email.

Guidance for Friends and Family

Problem gambling affects not just the individual player, but also their family, friends, and colleagues. If someone you know is struggling with gambling, bd178 encourages you to approach them with empathy and without judgment. Practical steps you can take include:

• Have an honest, calm conversation about the behaviour you have observed, focusing on specific impacts rather than blame
• Encourage them to use bd178's self-exclusion or time-out tools, or offer to help them navigate the account settings
• Offer to accompany them to a professional counselling session or support group
• Avoid lending money that may be used for gambling purposes
• Look after your own wellbeing — supporting someone with a gambling problem can be emotionally demanding