Privacy Policy — bd178

Data We Collect

When you register, verify, deposit, play, or interact with bd178 in any way, we collect certain categories of personal data. The data we collect falls into the following categories:

Identity and contact data:

• Full legal name (as it appears on your Bangladesh National ID or passport)
• Date of birth
• Residential address in Bangladesh (district, city, postcode)
• Email address
• Mobile phone number registered in Bangladesh
• Copies of identity documents submitted for KYC verification (NID, passport)

Account and financial data:

• bd178 username and encrypted password hash
• Account balance history, deposit records, and withdrawal records (all in BDT)
• Mobile wallet identifiers used for bKash, Nagad, Rocket, and Upay transactions
• Bank account details where bank transfer is used as a payment method
• Bonus history, wagering records, and promotional opt-in preferences

Technical and usage data:

• IP address and approximate geolocation (city-level) at time of login and transaction
• Device type, operating system, browser type and version
• Session logs including login timestamps, game sessions played, and pages visited
• Cookies and similar tracking technologies (see Section 4 for full details)
• Referral source (how you arrived at bd178, e.g., direct URL, affiliate link)

Communications data:

• Records of communications between you and bd178 customer support, including live chat transcripts, email correspondence, and support ticket history
• Feedback, survey responses, and complaints submitted to bd178

How We Use Your Data

bd178 uses your personal data for clearly defined purposes. We do not use your data for purposes incompatible with the reason it was originally collected. The table below summarises our primary data uses and the corresponding lawful basis for each.

bd178 does not use your data to make fully automated decisions that have a significant legal effect on you without human review. Automated systems may flag accounts for review (e.g., suspected fraud or responsible gaming triggers), but a bd178 team member will conduct any meaningful action taken as a result.

Legal Basis for Processing

bd178 processes personal data under one or more of the following lawful bases, each applied to the specific category of processing activity described in Section 2:

• Contract performance: Processing is necessary to fulfil the contract you entered into when you registered your bd178 account. Without this processing, we cannot create your account, accept deposits, settle bets, or pay out winnings.
• Legal obligation: Certain processing activities are required by law. These include KYC identity verification, age verification to enforce our 18+ policy, anti-money-laundering (AML) checks, and the retention of transaction records for legally mandated periods.
• Legitimate interests: bd178 processes some data on the basis of its legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, and anonymised analytics used to improve the platform experience. Where we rely on legitimate interests, we have assessed that the processing is proportionate and that its impact on your privacy is limited.
• Consent: Where we process data for purposes that go beyond contractual necessity — primarily the sending of promotional emails, SMS offers, and personalised bonus recommendations — we do so only with your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Cookies & Tracking Technologies

bd178 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the platform, remember your preferences, maintain your session, and analyse usage patterns. Below is a summary of the cookie categories in use on bd178.net:

You may manage cookie preferences through your bd178 account settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. Disabling analytics or marketing cookies will not affect your ability to play games, deposit, or withdraw.

Most modern browsers also allow you to control cookie behaviour through browser settings. However, browser-level cookie blocking may affect the functionality of bd178 and other websites you visit. bd178 does not respond to browser-level Do Not Track (DNT) signals at this time, as there is no universally accepted standard for how such signals should be interpreted.

Data Sharing & Disclosure

bd178 does not sell your personal data. We share data only where necessary to operate the platform and comply with legal obligations, and only with the categories of recipients listed below. All third-party recipients are subject to contractual data processing terms that restrict their use of your data to the specified purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank, Visa, and Mastercard receive only the transaction data necessary to process your deposit or withdrawal. These partners are independent data controllers for their own processing activities.
• Game providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and game-interaction data necessary to load and operate game software. They do not receive your full identity or financial details.
• KYC verification partners: Where automated identity document verification services are used to supplement manual KYC review, your submitted documents are shared with certified verification technology providers. These providers process data solely for the purpose of verifying identity and do not retain your documents beyond the verification process.
• IT infrastructure and hosting providers: bd178's servers, cloud hosting, and content delivery network (CDN) providers may process data as part of normal infrastructure operations. These providers act as data processors under bd178's instructions and are bound by strict data processing agreements.
• Fraud and AML screening services: Third-party fraud detection and anti-money-laundering screening tools may process transaction patterns, IP addresses, and device fingerprints to identify suspicious activity. These services do not receive full identity records unless specifically required for an escalated investigation.
• Legal and regulatory authorities: bd178 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies when required to do so by a valid legal order, court order, or statutory obligation. Where permitted by law, bd178 will notify the affected player of such a disclosure.
• Professional advisers: Lawyers, auditors, and accountants acting on bd178's behalf may access personal data in the context of their professional engagement, subject to professional confidentiality obligations.

Data Retention

bd178 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. The following retention periods apply to key data categories:

When personal data is no longer required and no legal retention obligation applies, bd178 deletes or anonymises the data securely. Anonymised data that cannot reasonably be used to identify you may be retained indefinitely for statistical purposes.

Players who close their accounts should be aware that certain data (particularly KYC documents and transaction records) cannot be deleted on request during the mandatory retention period, as retention is legally required. We will inform you of this when you submit a deletion request that falls within a retention obligation.

Your Data Rights

As a player of bd178, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our privacy team at [email protected]. We will respond to all verified requests within 30 calendar days. In complex cases, this may be extended by a further 30 days, with notice given to you.

bd178 will verify your identity before processing any data rights request. We may ask you to confirm your registered email address, mobile number, or submit a copy of your ID to prevent unauthorised data disclosure. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Data Security

bd178 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect personal data against unauthorised access, loss, alteration, or disclosure.

Our key security measures include:

• TLS/SSL encryption on all data transmitted between your browser or mobile device and the bd178 platform, including during login, deposit, and game play.
• AES-256 encryption at rest for stored personal data, including identity documents and financial records.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and periodic access reviews.
• Two-factor authentication (2FA) available to all players and enforced for administrative access by bd178 personnel.
• Intrusion detection and monitoring: bd178's infrastructure is monitored around the clock for anomalous access patterns, suspicious API calls, and potential security breaches.
• Regular security assessments: bd178 conducts periodic vulnerability scans and penetration testing of its platform infrastructure.
• Data breach response plan: In the event of a confirmed data breach affecting player personal data, bd178 will notify affected players and relevant authorities as required, and take immediate steps to contain the breach and mitigate harm.

While bd178 takes all reasonable precautions to protect your data, no internet transmission or storage system is entirely immune to risk. Players are encouraged to use strong, unique passwords for their bd178 account and to enable 2FA where available. If you believe your account has been compromised, contact bd178 support immediately at [email protected].

Third-Party Services

The bd178 platform integrates with a range of third-party services to deliver its gaming, payment, and support functions. Each of these integrations involves some degree of data sharing as described in Section 5. This section provides additional context on how those integrations work from a privacy perspective.

Game providers. When you launch a game from Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi through the bd178 platform, a secure session token is generated and passed to the game provider. This token allows the game to load in your session context without exposing your full bd178 account details. Game providers process game outcomes and session data in accordance with their own privacy policies. bd178 is not responsible for the privacy practices of third-party game providers.

Payment gateways. bKash, Nagad, Rocket, Upay, and participating banks process payment data as independent data controllers. When you initiate a deposit or withdrawal, you are interacting with both bd178 and the chosen payment provider. The payment provider's own privacy policy applies to their handling of your financial and identity data. bd178 does not store full card numbers or mobile banking PINs.

Analytics services. bd178 may use privacy-respecting analytics tools to understand aggregate platform usage patterns. Where such tools are used, data is anonymised or pseudonymised before analysis. No personally identifiable information is exported to analytics platforms in its raw form.

Links to third-party sites. bd178.net does not contain outbound links to external websites. If you navigate to any external site independently, that site's own privacy policy applies and bd178 has no responsibility for its data practices.

Contact & Complaints

bd178 takes privacy seriously and is committed to resolving any data-related concerns promptly and transparently. If you have a question about this Privacy Policy, wish to exercise a data right, or have a concern about how your personal data has been handled, please contact us using the details below.

Privacy enquiries: Email our dedicated privacy team at [email protected]. Please include your registered email address and a clear description of your request or concern. We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 30 calendar days.

General support: For account issues, deposit or withdrawal queries, or responsible gaming support, contact our 24/7 support team at [email protected]. Support is available every day of the year, including Bangladeshi public holidays, in Bangladesh Standard Time (BST, UTC+6).

Complaints procedure: If you are not satisfied with bd178's response to a privacy concern, you may escalate your complaint by replying to the privacy team's response and requesting a senior review. bd178 will conduct a secondary review within 15 business days and provide a final written decision.

Policy updates. bd178 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the effective date at the top of this page and, where practicable, notify registered players by email. Continued use of the bd178 platform following publication of an updated Privacy Policy constitutes acceptance of the revised document.